Connector Lifecycle
What happens if I delete a connector?
What happens if I delete a connector?
Deleting a source triggers an approval workflow based on your organization’s settings. Once approved, the source and all associated metadata are permanently deleted. The deletion cannot be undone after approval.
What happens to existing data and alerts if a connector is paused or disconnected?
What happens to existing data and alerts if a connector is paused or disconnected?
Existing metadata, quality scores, and alerts are retained while the connector is inactive. No new data is collected until the connector is re-enabled. If the connector is permanently deleted (after approval), all associated data is removed.
Salesforce Data Cloud-Specific
Which authentication method is supported?
Which authentication method is supported?
OAuth 2.0 Client Credentials through a Salesforce Connected App or External Client App. Username and password authentication isn’t supported. The Client ID and Client Secret can be entered directly or retrieved from a vault.
Which OAuth scopes does the app need?
Which OAuth scopes does the app need?
cdp_query_api, cdp_profile_api, api, and refresh_token. Validation reports a missing scope by name. See Setup.Does Prizm change anything in Salesforce?
Does Prizm change anything in Salesforce?
No. The connector is read-only. Rows that fail quality rules are written to an Iceberg table, never back to Salesforce.
How do I limit which data Prizm reads?
How do I limit which data Prizm reads?
Use the Data Space include and exclude options on the configuration step to choose which Data Spaces Prizm catalogs.
Why does freshness show Unknown?
Why does freshness show Unknown?
Data Cloud doesn’t expose a refresh timestamp for every object. Prizm shows freshness only where the API returns one.
Are Reports and Dashboards available?
Are Reports and Dashboards available?
Not yet. The connector currently catalogs Data Lake Objects, Data Model Objects, and Calculated Insights.
Is usage tracking available?
Is usage tracking available?
No. Data Cloud doesn’t expose a public API for query history or access frequency, so Prizm doesn’t collect usage for this source.
Is this the same connector as Salesforce Sales Cloud or Marketing Cloud?
Is this the same connector as Salesforce Sales Cloud or Marketing Cloud?
No. Salesforce Data Cloud is its own connector. Sales Cloud and Marketing Cloud are separate sources with their own setup.
Troubleshooting
For connection errors, permission issues, and performance problems.
Glossary
For definitions of terms used in this FAQ.