Connector Lifecycle
What happens if I delete a connector?
What happens if I delete a connector?
Deleting a source triggers an approval workflow based on your organization’s settings. Once approved, the source and all associated metadata are permanently deleted. The deletion cannot be undone after approval.
What happens to existing data and alerts if a connector is paused or disconnected?
What happens to existing data and alerts if a connector is paused or disconnected?
Existing metadata, quality scores, and alerts are retained while the connector is inactive. No new data is collected until the connector is re-enabled. If the connector is permanently deleted (after approval), all associated data is removed.
Salesforce Marketing-Specific
Which Marketing Cloud editions are supported?
Which Marketing Cloud editions are supported?
Enterprise 2.0 (multiple Business Units) and Corporate or Pro editions (a single Business Unit), for Marketing Cloud Engagement.
How does Prizm authenticate?
How does Prizm authenticate?
With OAuth 2.0 server-to-server credentials from an Installed Package. Legacy username and password SOAP authentication isn’t supported. The client secret can be entered directly or retrieved from a vault.
Should I choose the API or JDBC connection type?
Should I choose the API or JDBC connection type?
API uses the native REST and SOAP APIs, and listing multiple Business Units works only in API mode. JDBC is table-based. Check with your Prizm team before choosing, because the two modes differ in what they support.
Why is freshness sometimes Unknown?
Why is freshness sometimes Unknown?
Data Extensions have no last-modified timestamp. Prizm infers freshness from the last run of the Automation, Query Activity, or Journey that writes to the Data Extension, and shows Unknown when it finds none.
How far back does engagement history go?
How far back does engagement history go?
Six months, which is the retention of Marketing Cloud’s Data Views.
Is this the same connector as Salesforce Data Cloud or Sales Cloud?
Is this the same connector as Salesforce Data Cloud or Sales Cloud?
No. Each is a separate connector with its own setup.